Gerber’s 25 Year Warranty guarantees to the consumer that this product will be free of defects, in material and workmanship for the designated warranty timeframe. This warranty does not cover damage due to rust, accident, loss, improper use, loss, abuse, negligence, or modification of or to any part of the product. Normal wear and tear is not covered under the warranty. If the product failed while being used as it was intended to be used, we will service under the warranty. At Gerber's option, defective product will be repaired, replaced, or substituted with a product of equal value.
For all warranty claims in the United States, please submit a claim here
I do not live in the United States. Is there a place I can return my Gerber for warranty repair?
Currently, we are only completing repairs at our main factory in Portland, Oregon. Please refer to our warranty section for warranty coverage and the address to return the product.
I returned my Gerber for warranty, how long will it take until I have my Gerber back?
Normal turnaround time is approximately Three to Four weeks. During the late summer and early winter, the turnaround time can be upwards of six to eight weeks during the hunting and holiday seasons.
If you use stainless steel, why has rust occurred on my Gerber product?
Our products use a 100% high-grade stainless steel. Stainless steel is not completely resistant to rust, but rather is more corrosion resistant to rust. Corrosion can occur in the absence of proper maintenance. Your Gerber product should be cleaned, dried, and re-oiled periodically to inhibit rust and corrosion; this is especially true in a damp or marine environment. If your Gerber product comes in contact with any substance that you are uncertain about, it is always a good idea to wash your blade off with tap water, dry it, and apply a light coat of oil. If your Gerber product comes into contact with saltwater you must flush it with tap water immediately after use and coat it with a good quality lightweight oil. Salt water is extremely corrosive and will attack and destroy any type of steel. After cleaning, re-oil your Gerber product with a good gun oil or 3-in-1 oil. Buff stained areas with a polishing cloth or a non-metallic scouring pad.
My Gerber product was lost or stolen. Will you replace it?
Sorry, but stolen or lost products are not covered under the warranty. Our warranty covers material and manufacturing defects.
I broke a blade and would like to replace the part myself, can you send me the part I need or can I get it from a Gerber retailer?
For liability reasons, we do not sell or send individual blades, jaws, or bits, anything that would require disassembly of the product, through the mail. Our products are designed to be disassembled by our factory-trained personnel only. Repaired tools are reassembled by our personnel to ensure the most optimum tool performance. Attempting to disassemble your Gerber product yourself could result in lost components, compromise tool functionality and void the warranty.
The pocket clip on my Gerber knife broke, how could I get a replacement?
We can send you a replacement pocket clip, pocket clip screws, and/or handle screws on applicable products. Please email firstname.lastname@example.org , and provide your name, address, phone number, the model of knife, and the requested parts.
I own a Gerber Multi-Plier and want a different blade installed in place of another part, can this be done?
Each model of Multi-Plier contains a group of tools that are designed to meet the needs of a vast array of interests and needs. We cannot substitute different blades or tools from one model to another.
If you cannot send replacement blades, can you send me the c-clip, spring, button that are used to retract the pliers?
Yes, that does not require disassembly of the Multi-Plier to repair. Please email us at email@example.com . Please provide your name, address, phone number, the model of Multi-Plier, and the requested parts.
The black finish on my blade is peeling or coming off? Is there anything I can do? Will Gerber Blades warranty the finish or refinish the product?
A black Teflon or black oxide coating is applied to some knife blades for ornamental reasons. Continued rubbing on a sheath or pants pocket will cause the coating to wear through over time and that is considered normal wear and tear. The black Teflon or black oxide coating can be scratched off if the blade comes in contact with a hard metal objects which would not be covered by warranty. If the black Teflon or black oxide coating is peeling off and there are no signs of scratching or abrasion, then the coating is defective. There is no way to repair the coating. Blade replacement is the only solution.
The triangular tungsten carbide cutters on my Gerber Multi-Plier have worn out or broke, where can I get replacements?
The carbide cutter inserts are the same cutters used on lathes, mills, and CNC machines used in the metal fabrication industry. These parts are proprietary and cannot be found in industrial stores or machine shops. These are machined specifically at Gerber. For a list of retailers that offer these parts, please email firstname.lastname@example.org .